APRIL 5, 2020 ANNOUNCEMENTS

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COVID-19 DIAGNOSIS AT MIRAVIDA LIVING

A case of COVID-19 has been diagnosed in a resident at Eden Meadows. The resident has been transferred back to the hospital to receive the comprehensive care required to treat the virus... read more here.

A SHOUT OUT! WINNEBAGO COUNTY HEALTH DEPARTMENT

Miravida has been blessed to have a wonderful relationship with the Winnebago County Health Department. We are grateful for their guidance during this time and always. Thank you Winnebago County Health Department!

FREQUENTLY ASKED QUESTIONS

Based on guidance from the Health Department, we are accepting mail and deliveries. They are accepted at the front door of our buildings. From there, staff will deliver items to residents.​

Based on guidance from the Health Department, we are accepting mail and deliveries. They are accepted at the front door of our buildings. From there, staff will deliver items to residents.​

Coronavirus is a respiratory virus originating from China. Individuals infected with the Coronavirus often suffer from the following symptoms:

  • Mild to severe respiratory illness
  • Fever
  • Cough
  • Difficulty breathing
  • Possibly, death


Current guidance indicates individual symptoms may appear anywhere from 2-14 days after exposure. The virus is considered highly contagious, it is spread from person-to-person through coughing, sneezing or nasal secretions, very similar to influenza.

Just as we have advised our residents living across the campus, we strongly encourage you to monitor your symptoms.  If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.  We also strongly encourage consistently using best infection control practices including hand washing with warm water and soap for 20 seconds, covering your sneezes and immediately discarding tissues, covering your cough, etc.

Please visit this page frequently for up-to-date information.

SAFER AT HOME ORDER is an order put in place by Governor Evers. You can see the entire statement here. In general, it is asking that you stay at home or place of residence. All individuals present within the State of Wisconsin are ordered to stay at home or at their place of residence.​

MOST RECENT MESSAGE TO RESIDENTS

APRIL 1, 2020

To our Miravida Living Community – residents, loved ones and staff,

I am writing today to inform you a case of COVID-19 has been diagnosed in a resident at Eden Meadows. The resident has been transferred back to the hospital to receive the comprehensive care required to treat the virus. Some of the members of the Eden Meadows team are symptomatic and are currently in self-quarantine. We are making arrangements for them to be tested.

We have notified public health officials and are following procedures recommended by the Centers for Disease Control and Prevention. We are taking every step as recommended by authorities to contain the spread. We want to make residents, their families, our dedicated staff, and our community aware of this situation and reassure everyone that we are actively monitoring the status of our residents and team.

We understand this information arrives at time of many questions, concern and fear. I am writing to assure you our leadership team is meeting daily to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. Since the diagnosis of our resident, we have executed all additional measures available to protect the residents and staff from being infected.

The physical and emotional safety and care of our residents has always been, and remains to be, our priority. As families and visitors remain prohibited to enter our campus, we encourage you to remain in regular communication with our residents through phone calls, video chats and emails. We have also established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

We remain honored that you have trusted us to care for your loved one and will continue to keep you informed. Please refer to our website regularly for the most up-to-date information.

Theresa M. Bertram

Chief Executive Officer

PREVIOUS MESSAGES

Initial Announcement of COVID-19 to Miravida Living Community.

Dear Residents,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep you and our staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • We strongly encourage you to monitor your symptoms. If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.
  • We strongly encourage consistently using best infection control practices including handwashing with warm water and soap for 20 seconds, covering your sneezes and immediately discarding tissues, covering your cough, etc.
  • We strongly discourage having visitors enter our buildings.
  • We strongly discourage any gatherings of people.
  • All activities and events are canceled.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • At Carmel, we have suspended serving meals in the dining room.
  • Across campus, we have suspended bus transportation.
  • Across campus, we have suspended outpatient therapy services.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage (miravidaliving.com) that will be updated when there is new information to share.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Residents,

We are concerned about you and your neighbors. With COVID-19, the most at risk population are older adults and people who have serious chronic illnesses such as heart disease, diabetes and lung disease. Even if you are a healthy person, your actions could jeopardize your neighbor or our entire campus.

Because this virus is new, the exact transmission of the virus is unclear. We do know the virus is thought to spread mainly from person to person, between people who are in close contact with another and through respiratory droplets produced when an infected person coughs or sneezes. Transmission is possible before people show symptoms. It is also possible a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or possibly, their eyes.

  • We strongly encourage you to monitor your symptoms. Keep in mind, symptoms can take 2 to 14 days to appear. If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.
  • We strongly encourage consistently using best infection control practices including handwashing with warm water and soap for 20 seconds, covering your sneezes and coughs with your elbow and immediately discarding tissues, etc.
  • We strongly discourage having visitors enter our buildings.
  • We strongly discourage any gatherings of people.
  • We have taken the step of assigning one maintenance man to each building. This will end the crisscrossing between buildings. We have also decided to limit maintenance responses to urgent requests only. Meaning, we will respond to needed repairs like water leaks, your refrigerator or stove not working but, not minor requests like light bulb replacement.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage (miravidaliving.com) that will be updated when there is new information to share.

Thank you for your understanding and full cooperation.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Residents,

The purpose of today’s letter is to focus on you and your wellbeing.

While there are no confirmed Coronavirus cases on the Miravida Living campus, I thought you might want to know the actions taken at communities where there are cases. On Sunday, I was on a phone call yesterday with a colleague in California who has a confirmed case in his independent living apartments. The resident traveled, returned home and shortly thereafter, was diagnosed with the virus. The steps the community has taken include:

  • Limiting all visitors
  • Requiring screening of residents when returning to the property. No one with a temperature of 100.0 degrees or higher is permitted to enter the building.
  • All residents are required to stay-at-home and self-monitor for 14-days.

Both the Department of Housing and Urban Development and the Centers for Disease Control and Prevention have been slow to offer guidance for independent living apartment owners. Yesterday, CDC promulgated the following guidelines:

  • Limit all visitors.
  • Follow guidance provided by the local health department.
  • In the event of a confirmed case, require all residents to stay-at-home and self-monitor for 14-days.

Steps you can take to protect yourself and others:

  • Clean your hands often.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a common area.
  • To the extent possible, avoid touching high-touch surfaces – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Wash your hands after touching surfaces in common areas.
  • Avoid touching your face, nose, and eyes.

Additionally, you can avoid close contact:

  • Stay in your homes or outdoors away from groups of people, as much as possible.
  • Limit visitors to persons essential to maintaining their health, well-being, and safety. Social interaction is important; however, in-person social interactions are associated with increased risk of infection.

Learn and practice alternative ways to interact, including replacing in-person group interactions with video or telephone calls.

We are working on some strategies for you to stay connected without visiting in person including a buddy-system and thinking through activities like a virtual book club. More details to follow.

Meanwhile, we know you are making every effort to keep you and your neighbors safe. We appreciate your efforts. As always, if you have any questions, you can call the Housing team.

Take good care of yourself and others.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

MOST RECENT MESSAGE TO FAMILIES

APRIL 1, 2020:

To our Miravida Living Community – residents, loved ones and staff,

I am writing today to inform you a case of COVID-19 has been diagnosed in a resident at Eden Meadows. The resident has been transferred back to the hospital to receive the comprehensive care required to treat the virus. Some of the members of the Eden Meadows team are symptomatic and are currently in self-quarantine. We are making arrangements for them to be tested.

We have notified public health officials and are following procedures recommended by the Centers for Disease Control and Prevention. We are taking every step as recommended by authorities to contain the spread. We want to make residents, their families, our dedicated staff, and our community aware of this situation and reassure everyone that we are actively monitoring the status of our residents and team.

We understand this information arrives at time of many questions, concern and fear. I am writing to assure you our leadership team is meeting daily to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. Since the diagnosis of our resident, we have executed all additional measures available to protect the residents and staff from being infected.

The physical and emotional safety and care of our residents has always been, and remains to be, our priority. As families and visitors remain prohibited to enter our campus, we encourage you to remain in regular communication with our residents through phone calls, video chats and emails. We have also established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

We remain honored that you have trusted us to care for your loved one and will continue to keep you informed. Please refer to our website regularly for the most up-to-date information.

Theresa M. Bertram

Chief Executive Officer

PREVIOUS MESSAGES

Initial Announcement of COVID-19 to Miravida Living Community.

Dear Loved Ones,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep our residents and staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • At this time, families, visitors and volunteers are no longer permitted to enter our buildings.
  • All activities and events which include entertainers or people from outside our community are canceled.
  • Volunteers are such an important part of life at Miravida Living. That said, volunteers are required to comply with our no visitor policy.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • Across campus, we have suspended outpatient therapy services.
  • Across campus, we have suspended bus transportation.

Opportunities for ongoing communications between you and your loved ones is our priority.

We encourage you to call, use video chats and message them. We have established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage that will be updated when there is new information to share. At Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place, a Manager-of-the-Day will be onsite on the weekends to answer the phone and address your questions.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Loved Ones,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep our residents and staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • At this time, families, visitors and volunteers are no longer permitted to enter our buildings.
  • All activities and events which include entertainers or people from outside our community are canceled.
  • Volunteers are such an important part of life at Miravida Living. That said, volunteers are required to comply with our no visitor policy.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • Across campus, we have suspended outpatient therapy services.
  • Across campus, we have suspended bus transportation.

Opportunities for ongoing communications between you and your loved ones is our priority.

We encourage you to call, use video chats and message them. We have established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage that will be updated when there is new information to share. At Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place, a Manager-of-the-Day will be onsite on the weekends to answer the phone and address your questions.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Loved Ones,

I am writing today to give you an update, remind you of communication opportunities and ask for your help. 

We continue implementing guidance from Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and the Winnebago County Health Department.  There are no known cases of COVID-19 at Miravida Living.  Our staff are working together to make sure your loved one is well cared for and supported emotionally and spiritually throughout the day. 

Even with our best efforts, some residents are lonely and miss you very much.  If you are sending messages, that’s great.  If you haven’t, please send one today.  We print your messages and pictures and deliver them to our residents.  You should see their smiles when they receive a note or a picture from a loved one.  We have distributed pictures of great grandchildren, families and family pets.  Consider visiting the message-a-resident page and send a note, joke or picture.

We are working on a way for you to communicate with your loved one using video technology to connect to a tablet furnished to our residents.  Watch for more information on how to do this and a schedule to sign-up for a visit on our website.

One family sent several vases of flowers to the Bethel Home team with a huge thank you note.  A number of people have used the encourage-the-staff link which is also on the website to thank our team for their work.  We are working on ways to recognize the team.  One of our vendors is providing a box lunch for every employee on all shifts on Friday.  Please let me know if you any ideas or sources for little extras for the team and especially, any sources for Easter items for residents, our team and their children.  I will make the calls and our drivers will pick up the items.  Please call the front desk, 235-3454 or send me an email at tbertram@miravidaliving.com.

We are working on securing needed personal protective equipment.  Board members and I have been asking dentists, hair and nail salon owners, and tattoo parlors to consider donating gloves and masks.  We have received 4 cases of gloves and 2 boxes of masks.  Let me know if you have recommendations as to who I might call or if you are inclined to do so, make the call and we will make arrangements to pick up the items.  All donations are tax deductible.

On this note, we have begun to make masks.  We have several residents cutting materials and staff sewing them.  The masks will be washed and set aside to be used as a last resort should we run out of approved masks.  If you are interested in participating in the process or funding materials, please contact Chaplain David Rumbold, at drumbold@miravidaliving.com or 232-5242.

We know this is a difficult time for you.  Without a doubt, your loved ones miss you.  We miss you too.  We miss your friendly smiles, the visits at the front desks and your appreciation for our work.  While the near term will be filled with challenges, beyond that, we are hopeful for better days ahead.

Take good care.

Warmly,

Theresa M. Bertram

Chief Executive Officer

HEAVENLY FATHER

We turn to you in this time of need. You know all the anxieties and fears that are within our hearts. We lift them up to you for we know you will carry them for us. Send us your peace and your blessing to quiet our hearts. Many of us are feeling vulnerable and isolated and so we ask that you attend each one of us with your love that we may know your presence and strength. Fill us with your spirit that we may trust in your love and your strengthening power to see us through this day and all that lies before us. In your holy name, we pray. Amen

RESOURCES

Below are a few of the resources we are monitoring as we gather information and prepare. Please consider using these as trustworthy resources and join us in learning more.

STAY IN TOUCH

As this difficult season is upon us, we are encouraging you to be innovative in staying in touch. Contact us to set-up a video call, reach out with some extra phone calls… or consider messaging your loved one through our website below – don’t forget you can upload a photo too! We will be doing mail-calls daily and would love to delivery your message!

If you have questions or concerns? Let’s continue to learn, share and communicate.

Lizzy Kaiser, RN SDC 

Miravida Living

(920) 232-5282