JUNE 1, 2020 ANNOUNCEMENTS

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COVID UPDATE AS OF JUNE 1, 2020

  • In total, there are 15 residents and 10 staff members that have tested positive at Bethel Home.
  • In total, there are 0 residents and 1 staff member that has tested positive at Eden Meadows.  


Gracious God, 
Your light rises in our darkness and assures us that you are present with us and that your powerful closeness to us transforms our fear into hope.

OUR MOST RECENT LETTER | read on

Staying in touch on a regular basis with our Miravida community is a priority. Please enjoy our most recent message and feel free to browse our past messages throughout this journey.

OUR TEAM IS AVAILABLE TO TALK

Our team is available to speak with you and offer support. For health care updates, please call the nursing team at (920) 232-5259. For support, our spiritual services and social services teams are available and can be reached at (920) 232-5242 or (920) 235-4653.

ENCOURAGE OUR TEAM

Our team is doing an amazing job in difficult circumstances. Consider taking a moment to share your encouragement with our team as they provide comfort and care for our residents. Your support and appreciation matter. Thanks for your kindness.

FREQUENTLY ASKED QUESTIONS

Our team is available to speak with you and offer support. For health care updates, please call the nursing team at (920) 232-5259. For support, our spiritual services and social services teams are available and can be reached at (920) 232-5242 or (920) 235-4653.​

We have received test kits to test residents at Bethel Home, Eden Meadows and Elijah’s Place. There are also kits available for the Miravida Living team. We are testing all staff this week. On a national call with leaders regarding COVID-19 developments, a speaker was discussing testing and indicated “when you look for the virus you find it.” We need to be prepared there may be more cases identified as a result of the testing.​

While there is excitement in the air about abandoning restrictions, Miravida Living is staying the course. We are asking all of our residents, loved ones and staff to continue following the Safer-at Home guidelines.

On May 14, 2020 – the Wisconsin Supreme Court overturned the Safer-at-Home order based on procedural and authority issues. The court did not and does not have a position on whether continuing Safer-at-Home is needed to keep citizens safe and save lives. The court’s decision does not change the health conditions in our communities or halt the spread of this potent virus.

Wisconsin media outlets are reporting a decline in the percentage of positive tests. This morning, a reporter indicated the declining percentage may be related to the increased number of tests. Data tells us if we are doing more tests on the general public compared to only symptomatic people, the percentage of positive results is diluted.

Yes! We simply ask that you please be sure to honor the intent of the Safer at Home requirements, visitor restrictions and social distancing while visiting with your loved one through their window. Their window should remain closed.​

Based on guidance from the Health Department, we are accepting mail and deliveries. They are accepted at the front door of our buildings. From there, staff will deliver items to residents.​

We are graciously accepting homemade masks. They can be dropped off at the entrance of Bethel Home (a table is provided for drop-offs). Thank you for continuing to support our efforts through your generosity, prayers, and love.

Coronavirus is a respiratory virus originating from China. Individuals infected with the Coronavirus often suffer from the following symptoms:

  • Mild to severe respiratory illness
  • Fever
  • Cough
  • Difficulty breathing
  • Possibly, death


Current guidance indicates individual symptoms may appear anywhere from 2-14 days after exposure. The virus is considered highly contagious, it is spread from person-to-person through coughing, sneezing or nasal secretions, very similar to influenza.

Just as we have advised our residents living across the campus, we strongly encourage you to monitor your symptoms.  If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.  We also strongly encourage consistently using best infection control practices including hand washing with warm water and soap for 20 seconds, covering your sneezes and immediately discarding tissues, covering your cough, etc.

Please visit this page frequently for up-to-date information.

OUR MOST RECENT COMMUNICATION

May 26, 2020

Dear residents, loved ones and team,

Universal testing of all residents and staff was conducted last week at Bethel Home and Eden Meadows. Test results have been trickling in. All of the results received today were negative. There is more good news. The first resident contracting the virus has recovered. Similarly, the first staff member contracting the virus has recovered. Cumulative results are presented below:

Bethel Home:

  • 91 residents have been tested – 11 positive and 57 negative results
  • 165 staff have been tested – 5 positive and 102 negative results


All positive cases continue to be in Serenity Garden, our memory care unit within Bethel Home. We are monitoring the residents and providing care, emotional and spiritual support. Sadly, one of the residents receiving palliative care passed away yesterday morning. Two residents continue receiving their care through hospice. One resident is receiving palliative care.

Eden Meadows:

  • 28 residents have been tested – 1 negative result received
  • 57 employees have been tested – 22 negative results


We continue to follow the guidance provided by the Center for Disease Control, the Department of Health Services and the Winnebago County Health Department. We are required to stay the course regarding visitation and communal activities. We invite you to refer to our website regularly for the most up-to-date information.

There are a number of people waiting to move into Simeanna Apartments. The health department has provided guidelines on how to safely make this happen. We are implementing the guidance and expect to allow people to move in over the next couple of weeks. 

In closing, please be aware of the probable community-spread as businesses reopen and people begin to leave their homes. Take care, continue safe practices and stay well.

Heavenly Father, as we continue to care for those with this virus, we pray your grace be known to them and all who suffer. We ask that you lift the spirits of those selflessly providing care and support. We are grateful for having arrived at the threshold of healing from some and thankful for their recovery. Amen.

Theresa M. Bertram

Chief Executive Officer

PREVIOUS MESSAGES

Initial Announcement of COVID-19 to Miravida Living Community.

Dear residents, loved ones and team,

Today, quite a few test results were received.  All of the results received today were negative.

Bethel Home:

  • 91 residents have been tested – 11 positive and 55 negative results
  • 165 staff have been tested – 5 positive and 79 negative results


All positive cases continue to be in Serenity Garden, our memory care unit within Bethel Home.  We are monitoring the residents and providing care, emotional and spiritual support.  Two residents continue receiving their care through hospice.  There is one resident receiving palliative care.  Sadly, one of the residents receiving palliative care passed away this morning.

Eden Meadows:

  • 28 residents have been tested – 1 negative result received
  • 57 employees have been tested – 20 negative results


Let us close with a prayer.  Heavenly Father, we thank you for listening unfailingly to our prayers.  You have been our anchor in the midst of these unprecedented challenges.  You have provided for us and given us hope to get through every day.  May your healing presence be known to those with the virus.  Bring comfort and peace to the loved ones of our resident who passed away.  Thank you for your abiding grace and mercy.  Amen.

Theresa M. Bertram

Chief Executive Officer

Dear residents, loved ones and team,

Today, more test results trickled in. We received 3 positive results for staff that worked in Serenity Garden. The 3 staff members have been off from work since the onset of symptoms. Our total results as of today are noted below.

Bethel Home:

  • 91 residents have been tested – 11 positive and 36 negative results
  • 165 staff have been tested – 5 positive and 15 negative results

All positive cases continue to be in Serenity Garden, our memory care unit within Bethel Home. We are monitoring the residents and providing care, emotional and spiritual support. Two residents continue receiving their care through hospice. There are two residents receiving palliative care.

Eden Meadows:

  • 28 residents have been tested – 1 negative result received
  • 57 employees have been tested – 19 negative results

In the quiet of this morning, I read a homily for this Sunday morning.

OUR FINEST HOUR

This Can Be Our Finest Hour – But We Need All of You

by Gretchen Schmelzer

For the vast majority of people nationwide and worldwide, this virus is not about you. This is one of those times in life, in history, when your actions are about something bigger. They are about someone else. They are about something greater, a greater good that you may not ever witness. A person you will save who you will never meet.

This isn’t like other illnesses and we don’t get to act like it is. It’s more contagious, it’s more fatal and most importantly, even if it can be managed. It can’t be managed at a massive scale — anywhere. We need this thing to move slowly enough for our collective national and worldwide medical systems to help the very ill.  For that to happen we have very important work to do. ALL OF US.

So, what is our work? Yes, you need to wash your hands and stay home if you are sick. But the biggest work you can do is expand your heart and your mind to see yourself and see your family as part of a much bigger community that can have a massive impact on the lives of other people. There have been times you have looked on and wondered how you could help. And now we ALL have that chance.

You can help by canceling anything that requires a group gathering. You can help by not using the medical system unless it is urgent. You can help by staying home if you are sick. You can help by cooking or shopping or doing errands for a friend who needs to stay home. You can help by asking yourself, “What can I and my family do to help?  What can we offer?” You can help by seeing yourself as part of something bigger than yourself.

When the Apollo 13 oxygen tank failed and the lunar module was in danger of not returning to earth, Gene Kranz, the lead flight director overheard people saying that this could be the worst disaster NASA had ever experienced—to which he is rumored to have responded, “With all due respect, I believe this is going to be our finest hour.”

Imagine if we could make our response to this crisis our finest hour. Imagine if a year or two from now we looked back on this and told the stories of how we came together as a team in our community, in our state, in our nation and across the world. Your contribution to the finest hour may seem small — but every small act of ‘not doing’ what you were going to do, and ‘doing’ an act of kindness or support will add up exponentially. These acts can and will save lives. The Apollo 13 crew made it their finest hour by letting go of the word “I” and embracing the word “we.” And that’s the task required of us. It can only be our finest hour if we work together. You are all on the team. And we need all of you to shine in whatever way you can.

Let us pray – Heavenly Father, we pray for an awareness of our role on the team and ask for your guiding light.  We ask for your comforting presence for those suffering from the virus.  We ask you to give strength to our caregivers.  When we gather in your name, we know you hear and answer our prayers.  Thank you for your abiding grace.  Amen. 

Theresa M. Bertram

Chief Executive Officer

May 23, 2020

Dear residents, loved ones and team,

Throughout the morning, we received a handful of test results. All results were negative. An update follows:

Bethel Home:

  • 91 residents have been tested – 11 positive and 33 negative results
  • 165 staff have been tested – 2 positive and 7 negative results


All positive cases continue to be in Serenity Garden, our memory care unit within Bethel Home. We are monitoring the residents and providing care, emotional and spiritual support. Two residents continue receiving their care through hospice. There are two residents receiving palliative care.

Eden Meadows:

  • 28 residents have been tested – 1 negative result received
  • 57 employees have been tested – 19 negative results


Mindful of the challenges and fears we are all experiencing, let us pray …

Merciful God, hear our fervent prayer for all those who are infected and provide the comfort of your healing presence. May their caregivers be shielded from the virus. Protect and guide those who strive to find a cure, that their work may conquer the disease and restore communities to wholeness and health. Help us to rise above fear. We ask all this in the name of your Son, Jesus, and the Holy Spirit, now and forever. Amen.

Theresa M. Bertram

Chief Executive Officer

Residents, loved ones and team,

We are face-to-face with the virus and doing everything we know to do to respond.  In partnership with the Winnebago Health Department, we have tested almost all of our residents and employees at Bethel Home and Eden Meadows.  The first round of testing took more capacity and time than expected.  With all nursing homes statewide testing their residents and employees, the lab is inundated.  As a result, test results will be delayed. 
What we know today …

Bethel Home:

  • 91 residents have been tested – 11 positive and 24 negative results
  • 165 staff have been tested – 2 positive and 6 negative results

All positive cases are in Serenity Garden, our memory care unit within Bethel Home.  We are monitoring the residents and providing care, emotional and spiritual support.  Two residents continue receiving their care through hospice.  There are two residents receiving palliative care.

Eden Meadows:

  • 28 residents have been tested – 0 results received
  • 57 employees have been tested – 9 negative results

We participated in a call with Department of Health Services yesterday and learned testing of residents and staff in skilled nursing centers is their current priority.  Testing of residents and staff in assisted living is being deferred until a later date. 

Over the weekend, we will provide brief updates on our website and through social media daily. 

In closing, thank you for your understanding and please continue your prayers and messages of support.

Loving God, we come to you full of anxiety about what may happen in the coming days and weeks. Shower us with peace and make us into steady pillars for those around us. In this time of uncertainty and epidemic, remind us we are not alone.

Even as we are asked to keep our distance from others, help us to find ways to reach out to those who need our support. Loving God, give them your peace, and through our hands ensure they have what they need. 

Sustain, strengthen and protect all caregivers. Bless them as they offer compassionate care and show selfless courage in the face of risk.  

Help us let go of our fears and live in joy, peace, and hope. Amen

Theresa M. Bertram

Chief Executive Officer

Residents, loved ones and team,

We appreciate your prayers and messages of support. 

Keeping in mind the information is constantly changing, this is the most recent update:

Test results for the earliest tests came in at 10:00 last night.  There are 10 positive results for residents living in Serenity Garden.  Four residents have symptoms and 6 residents are asymptomatic.  

In addition to the 1 health care worker and 1 employee who tested positive, there are 6 employees reporting symptoms.  Employees have been tested; results have not been received. 

We are working around the clock with the Winnebago County Health Department.  Their guidance is a valuable resource.  As soon as they receive test results regardless of the time of day, they report them.  Later today, Bethel Home will be receiving a supply of Personal Protective Equipment from the department to help keep our residents and team safe. 

Dave Merkley, Administrator, Lizzy Kaiser, RN and Infection Control Specialist and Krissy Reierson, Director of Nursing are working closely with the Serenity Garden team, helping them to move beyond their fears and working with them to provide needed care.  There are banners, yard signs and t-shirts indicating we are Miravida STRONG.  In every conversation, I am aware of the courage, strength and determination of our team.  

We are enormously blessed by you and your understanding and support.  

Please continue your prayers.

Theresa M. Bertram

Chief Executive Officer

Our residents, loved ones and team,
 
We are responding to a widespread outbreak at Bethel Home. Our response is informed by the Winnebago County Health Department, Wisconsin Department of Health Services and Centers for Disease Control and Prevention. There are 13 residents being carefully watched for symptoms. A health care worker and a staff member have tested positive. There are 5 workers who are symptomatic. As planned, we have begun testing residents and the staff caring for them.
 

Mindful of how concerning this news is for all of you, please be assured we are doing everything we know to do to care for our residents. We are also taking every measure to provide for the safety of our team. As we seek and implement guidance from experts, it is important to keep in mind, COVID-19 is virulent beyond anything health care professionals and infection control specialists have ever experienced. This is why it is a global pandemic.

Through tracing, we believe the virus was introduced to Bethel Home by a health care worker who had a family member test positive. This points to the perils ahead with the reopening of our communities. Every day, when I check the COVID-19 County data as published on the Wisconsin Department of Health Services website, the number of confirmed cases grows with 124 cases in Winnebago, 142 cases in Fond du Lac and 142 cases in Outagamie as of today.
 
It is quite possible there will be more residents and team members diagnosed with the virus. This is difficult news. Our team is available to speak with you and offer support. For health care updates, please call the nursing team at (920) 232-5259. For support, our spiritual services and social services teams are available and can be reached at (920) 232-5242 or (920) 235-4653.
 
We update our website daily. If you do not have access to the website, please consider calling us.
 
In closing, let us pray … Dear Heavenly Father, it is hard for us to understand this moment. We are distressed and worried. We ask for your help. Bring your healing spirit to the residents and team at Bethel Home. Guide us and give us the confidence to provide needed care. Ease our fears, comfort us and be with our residents, their loved ones and our team. Father, we would ask that you let your protection be our comfort and strength throughout this day and the days ahead. Amen

Theresa M. Bertram

Chief Executive Officer

Residents, loved ones and staff,
 
Test results for the resident living at Bethel Home have been received and the results are positive.  Please pray for our resident and health care worker as well as the team providing needed care.  For ongoing reports, please monitor the website which is updated daily.
 
Last week, we began working on testing for all residents and staff.  We have received test kits to test residents at Bethel Home, Eden Meadows and Elijah’s Place.  There are also kits available for the Miravida Living team.  We will be testing residents and all staff next week.  On a national call with leaders regarding COVID-19 developments, a speaker was discussing testing and indicated “when you look for the virus you find it.”  We need to be prepared there may be more cases identified as result of the testing.
 
As we stand STRONG in responding to this pernicious virus, you have lifted us up by your actions, generosity and prayers.  Right now, we ask for your prayers.

Theresa M. Bertram

Chief Executive Officer

Our residents, loved ones and team,

An interim update …

We learned today, a health care professional working at Bethel Home tested positive for COVID-19. Efforts to contain the virus are underway including testing a resident with respiratory symptoms. Please watch the Miravida Living website for updates regarding the test results. Plans are being developed to test all residents and staff living and working at Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place.

Yesterday, the Wisconsin Supreme Court overturned the Safer-at-Home order based on procedural and authority issues. The court did not and does not have a position on whether continuing Safer-at-Home is needed to keep citizens safe and save lives. The court’s decision does not change the health conditions in our communities or halt the spread of this potent virus.

Wisconsin media outlets are reporting a decline in the percentage of positive tests. This morning, a reporter indicated the declining percentage may be related to the increased number of tests. Data tells us if we are doing more tests on the general public compared to only symptomatic people, the percentage of positive results is diluted.

According to the Wisconsin Department of Health Services, limiting physical contact between people is the best strategy to slow the spread of COVID-19, and it is saving lives.

  • There are no medical treatments or vaccines that can slow the spread of COVID-19.
  • The only strategy we have to slow the spread is to limit physical contact between people.
  • Changing this strategy now without implementing the strategies in the Badger Bounce Back plan will result in a surge of cases.

The Center for Medicare and Medicaid Services (CMS) requires all nursing homes to:

  • Restrict visitors.
  • Cancel all group activities and communal dining.
  • Enforce social distancing among residents.
  • Ensure all residents wear a cloth face covering whenever they leave their room or are around others, including whenever they leave the facility for essential medical appointments.
  • Ensure all health care providers wear a facemask while in the facility.

While there is excitement in the air about abandoning restrictions, Miravida Living is staying the course. We are asking all of our residents, loved ones and staff to continue following the Safer-at Home guidelines.

We are aware you have already made many sacrifices and grateful for your cooperation as we move forward in our efforts to keep one another safe.

Lord, when embraced by your love let us rest in you a moment longer, when surrounded by the bounty you have provided may we also notice the comfort and reassurance the abundance provides. In those moments we feel the loss of connection or support or the pain of heartache let us welcome these feelings as well. Let us take notice of their cause and open ourselves to what that awareness calls up from us. This day and all that you have filled it with are gifts from you. Let us be present to them and truly know your love, feel your forgiveness and live our hope that is in you. Amen.

Theresa M. Bertram

Chief Executive Officer

Our residents, loved ones and team,

Before writing this letter, I reviewed the last outbreak information on the Wisconsin Department of Health Services website and a notice from the Oshkosh Chamber of Commerce. The number of confirmed COVID-19 cases in Winnebago County nears 100, in Outagamie County there are 112 cases and in Fond du Lac County there are 93. With the Badger Bounce Back the clamor to reopen businesses is growing louder.

Today, there are no confirmed or suspected cases of COVID-19 across the Miravida Living campus. As we look forward, the tension between preventing the spread of COVID-19 and reopening businesses will present challenges. As businesses reopen, we expect a rise in the spread of the virus.

In the next week or two, following the direction of the Wisconsin Department of Health Services, we expect to begin testing our residents at Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place. We will also test the staff that work there. What I have learned on my daily calls with national colleagues is that if you look for the virus, you will find it. There are asymptomatic individuals who are seemingly not affected by the disease shedding contagions.

Combining the already rising number of cases, the demands to reopen businesses and the introduction of testing creates a perfect storm. We must continue our vigilance:

Wear a mask, avoid close contact with others and practice physical distancing

  • Stay at home as much as possible.
  • Cancel events and avoid groups, gatherings and nonessential appointments.
  • Avoid gatherings of 10 or more people.
  • Stay at least 6 feet away from other people.
  • Stay home when you are sick, except to get medical care.

Practice good hand hygiene

  • Wash your hands regularly for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your face, eyes, and mouth when in public.

In closing, I invite you to pray.

Help us Lord. Help us deal with what we are being asked to do without so that all might emerge from this time healthy, wiser, and stronger. Inspire creativity among us so that we might develop new ways to create those experiences and activities that bring satisfaction and happiness to our lives. Lead us Lord through this pandemic to a place and time and life that is marked by peace, health, hope, and a vibrant joy in living. Lord, be our strength for today and our hope for tomorrow, we ask in your Holy Name. Amen.

Theresa Bertram

Chief Executive Officer

We are cautiously watching the number of cases in Winnebago gradually climb. At this time, there are no known or suspected cases of COVID-19 on our campus. Together, we must continue our vigilance to be prepared and respond as required.

Thinking back, it has been nearly two months since we paused our physical embrace of one another. We have sacrificed the joy of a hug for the health of all of us. As I write this letter, I am acutely aware of missing you – your hugs, smiles, laughter and even, your concerns.

I wonder what our new way of greeting will be – hugs, handshakes and a quick kiss – will be out of the question in the foreseeable future.

I wonder what else has changed. Have we come to view our world differently? Have we changed our thoughts about what is important in our lives?

I wonder too about our emotional journey. Have we moved past fear and anxiety? Have we adopted our growing spiritual awareness and development in this short time as a roadmap for the future?

With so many changes in a brief period of time, there are many unanswered questions.

What we know for sure. God’s presence has been known to us every step of the way. The capacity for our residents, loved ones and team to adapt has been stretched and tested but, we have succeeded. We are social and crave connection. Creativity in how we connect has been remarkable – phone calls, video chats, window visits, social distancing while worshiping outside in the cold, weekly letters, etc. Our awareness of the needs of others has prompted us to take action whether it is making that phone call, sewing homemade masks, holding our community in prayer, giving generously and expressing our caring in so many ways.

Heavenly Father, we pray for those who readily lend a hand when the load is too much to carry. We pray and thank you for those who keep us humble. We pray for those who help us laugh. And, Lord we pray for those whose love sustains and nourishes us. We thank you for these very special people in our lives, and ask that you bless them with an abundance of your grace and love. Amen.

Praying for you, our community and beyond,

Theresa Bertram

Chief Executive Officer

To our Miravida Living Community – residents, loved ones and staff,

Chaplain David Rumbold opens our daily Emergency Preparedness meetings with a prayer. This morning, he shared this prayer …

O God, you have brought us to this day, through the fear and stressors that demanded all our Attention and energy. We have adjusted and allowed our routines to change. We have found strengths where we did not recognize them and you have blessed us in ways we don’t fully appreciate yet. The thing that is hard today is to maintain this stance of readiness. To keep vigilant watch. To remain dedicated to the processes we have so painstakingly put into place. Help us not to let our concern around this virus fall into the white noise that fills in the background while we settle into newly found zones of comfort. Staying alert after the time for getting ready has passed is very hard to do. Help us Lord, and shine your light on the horizon so that we do not lose hope that there will be a day when we can truly relax our guard. Amen.

Today, there are no cases or suspected cases on the Miravida Living campus. Our actions and continued Vigilance have kept us safe. The confirmed cases of COVID-19 in Winnebago County continue to slowly climb. At the same time, there is considerable discussion about re-opening businesses and life gradually returning to normal. In states like Georgia and Florida where businesses are reopening, there are crowds at restaurants and beaches featured on every news channel. As Wisconsin makes plans to reopen, we are hoping there is considerable restraint by individuals in our community. When more is known about the Governor’s proposed changes to Safer-at-Home, we will let you know our plans for reopening.

In the meantime, we continue to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. We invite you to refer to our website regularly for the most up-to-date information.

Together, we are maintaining readiness and awaiting the Lord’s light on the horizon.

With heartfelt appreciation,

Theresa M. Bertram

Chief Executive Officer

To our Miravida Living Community – residents, loved ones and staff,

Jesus taught us about waiting and watching, being prepared and remaining vigilant … we are learning how hard any one of those things is to do let alone all of them at once.

I am writing today to provide an update and ask you to continue your vigilance. Residents have been following the Safer-at-Home guidance, practicing social distancing, taking precautions and looking out for one another for weeks. Loved ones are finding creative ways to stay in touch. Our team has been doing everything within their power to provide compassionate care while keeping our residents and themselves safe.

Although confirmed cases of COVID-19 in Winnebago County continue to gradually climb, there are no cases or suspected cases on the Miravida Living campus. The threat is real and pervasive, so we must continue to be vigilant with our actions and rely on one another to be compliant with all requirements.

The Miravida Living Emergency Preparedness team continues its daily meetings to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. We invite you to refer to our website regularly for the most up-to-date information.

Together, we are waiting, watching, preparing and remaining vigilant.

With heartfelt appreciation,

Theresa M. Bertram

Chief Executive Officer

To our Miravida Living Community – residents, loved ones and staff,

I am writing today to provide an update and let you know how much I appreciate all of you. I am aware of your generosity and concern for one another. As a community, we are making a best effort to abide by the Safer at Home requirements. While apart, we are holding one another close in our thoughts and prayers.

In follow-up to our COVID-19 diagnosis, we received test results for all 12 members of the Eden Meadows team. They were negative. Along the way, we have tested a handful of residents. All of these test results were negative as well. Please know this is the report as of today and may change quickly. We must continue to be vigilant with our actions and rely on one another to be compliant with all requirements.

Last week, the Board of Aging and Long-Term Care recommended restricting window visits between residents and loved ones. As we were preparing this letter, the restrictions were rescinded. Please be sure to honor the intent of the Safer at Home requirements, visitor restrictions and social distancing while visiting with your loved one through their window.  Their window should remain closed.

As you are already aware, the CDC recommends our residents stay in their rooms and apartments. For loved ones, the isolation makes it even more important you stay in touch. Please send notes and cards, message-a-resident on our website and if possible, call and visit over the phone. We also hope you consider scheduling a video chat through our video-chat-with-a-resident page on the website. There is a link on the home page to access the schedule along with instructions for a successful visit.

Please be assured Miravida Living Emergency Preparedness team continues its daily meetings to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. We invite you to refer to our website regularly for the most up-to-date information.

The physical and emotional safety and care of our residents and staff has always been, and remains our top priority. We are inspired by our team who are heroes – coming to work and contributing their best efforts in the face of constant changes and challenges. Standing tall – our team is Miravida STRONG. We remain honored you have trusted us to care for your loved one and will continue to keep you informed.

With heartfelt appreciation,

Theresa Bertram

Chief Executive Officer

To our Miravida Living Community – residents, loved ones and staff,  

A week ago, I informed you about the case of COVID-19 at Eden Meadows.  The resident was transferred back to the hospital to receive the comprehensive care required to treat the virus.  Sadly, he passed away.  Proceeding with an abundance of caution, we have tested some of the residents in the Rehabilitation Suite.  Test results are not expected for a couple more days. 

Eleven members of the Eden Meadows team have been tested.  While we are waiting for all test results, eight of the tests have been read and all are negative.    

We continue to work with the county health department and are following procedures recommended by the Centers for Disease Control and Prevention.  We are taking every step as recommended by authorities to contain the spread. 

The CDC recommends our residents stay in their rooms and apartments.  The CDC further recommends residents cover their nose and mouth when staff enters the room.  These requirements have been implemented.  For loved ones, the isolation makes it even more important you stay in touch.  Please send notes and cards, message-a-resident on our website and if possible, call and visit over the phone.  We are very close to launching video messaging.  We continue to develop the scheduling strategy and staff support for the video appointments.

Please be assured Miravida Living Emergency Preparedness team continues its daily meetings to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department.  We invite you to refer to our website regularly for the most up-to-date information. 

The physical and emotional safety and care of our residents and staff have always been and remain our top priority.  We are inspired by our team who are deep reservoirs of compassion and professionalism.  They are standing tall in these difficult circumstances.  We remain honored you have trusted us to care for your loved one and will continue to keep you informed.  

Sincerely,

Theresa M. Bertram

Chief Executive Officer

To our Miravida Living Community – residents, loved ones and staff,

I am writing today to inform you a case of COVID-19 has been diagnosed in a resident at Eden Meadows. The resident has been transferred back to the hospital to receive the comprehensive care required to treat the virus. Some of the members of the Eden Meadows team are symptomatic and are currently in self-quarantine. We are making arrangements for them to be tested.

We have notified public health officials and are following procedures recommended by the Centers for Disease Control and Prevention. We are taking every step as recommended by authorities to contain the spread. We want to make residents, their families, our dedicated staff, and our community aware of this situation and reassure everyone that we are actively monitoring the status of our residents and team.

We understand this information arrives at time of many questions, concern and fear. I am writing to assure you our leadership team is meeting daily to monitor and implement the most up-to-date recommendations by our trusted partners; Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. Since the diagnosis of our resident, we have executed all additional measures available to protect the residents and staff from being infected.

The physical and emotional safety and care of our residents has always been, and remains to be, our priority. As families and visitors remain prohibited to enter our campus, we encourage you to remain in regular communication with our residents through phone calls, video chats and emails. We have also established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

We remain honored that you have trusted us to care for your loved one and will continue to keep you informed. Please refer to our website regularly for the most up-to-date information.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Following guidance from CDC/CMS, additional actions are underway to keep our residents and staff healthy.

  • Families, visitors and volunteers are not permitted to enter our buildings.
  • Everyone entering Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place is required to be screened and have their temperature taken.
  • We have implemented active screening of residents and staff for fever and respiratory symptoms.
  • Meals will be served to residents in their rooms.
  • Worship and all other group activities have been canceled.
  • Managers-of-the-Day have been scheduled on Saturdays and Sundays at Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place.

While these actions are in the best interest of our residents and staff, canceling activities, dining alone and focusing on their health status will undoubtedly cause anxiousness.  Please use the messaging link to send notes and photos to your loved ones and friends.  It will help them keep their spirits up during this difficult time.

Miravida leaders are continuously monitoring information and implementing direction provided by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and Winnebago County Health Department.

Please be assured we are making a best effort to keep our residents, staff and community healthy.

For more information on the Coronavirus and the additional measures Miravida Living is taking to keep residents and team members safe, visit our additional resource pages.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

PREVIOUS MESSAGES TO RESIDENTS

Initial Announcement of COVID-19 to Miravida Living Community.

Dear Residents,

The purpose of today’s letter is to focus on you and your wellbeing.

While there are no confirmed Coronavirus cases on the Miravida Living campus, I thought you might want to know the actions taken at communities where there are cases. On Sunday, I was on a phone call yesterday with a colleague in California who has a confirmed case in his independent living apartments. The resident traveled, returned home and shortly thereafter, was diagnosed with the virus. The steps the community has taken include:

  • Limiting all visitors
  • Requiring screening of residents when returning to the property. No one with a temperature of 100.0 degrees or higher is permitted to enter the building.
  • All residents are required to stay-at-home and self-monitor for 14-days.

Both the Department of Housing and Urban Development and the Centers for Disease Control and Prevention have been slow to offer guidance for independent living apartment owners. Yesterday, CDC promulgated the following guidelines:

  • Limit all visitors.
  • Follow guidance provided by the local health department.
  • In the event of a confirmed case, require all residents to stay-at-home and self-monitor for 14-days.

Steps you can take to protect yourself and others:

  • Clean your hands often.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a common area.
  • To the extent possible, avoid touching high-touch surfaces – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Wash your hands after touching surfaces in common areas.
  • Avoid touching your face, nose, and eyes.

Additionally, you can avoid close contact:

  • Stay in your homes or outdoors away from groups of people, as much as possible.
  • Limit visitors to persons essential to maintaining their health, well-being, and safety. Social interaction is important; however, in-person social interactions are associated with increased risk of infection.

Learn and practice alternative ways to interact, including replacing in-person group interactions with video or telephone calls.

We are working on some strategies for you to stay connected without visiting in person including a buddy-system and thinking through activities like a virtual book club. More details to follow.

Meanwhile, we know you are making every effort to keep you and your neighbors safe. We appreciate your efforts. As always, if you have any questions, you can call the Housing team.

Take good care of yourself and others.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Residents,

We are concerned about you and your neighbors. With COVID-19, the most at risk population are older adults and people who have serious chronic illnesses such as heart disease, diabetes and lung disease. Even if you are a healthy person, your actions could jeopardize your neighbor or our entire campus.

Because this virus is new, the exact transmission of the virus is unclear. We do know the virus is thought to spread mainly from person to person, between people who are in close contact with another and through respiratory droplets produced when an infected person coughs or sneezes. Transmission is possible before people show symptoms. It is also possible a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or possibly, their eyes.

  • We strongly encourage you to monitor your symptoms. Keep in mind, symptoms can take 2 to 14 days to appear. If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.
  • We strongly encourage consistently using best infection control practices including handwashing with warm water and soap for 20 seconds, covering your sneezes and coughs with your elbow and immediately discarding tissues, etc.
  • We strongly discourage having visitors enter our buildings.
  • We strongly discourage any gatherings of people.
  • We have taken the step of assigning one maintenance man to each building. This will end the crisscrossing between buildings. We have also decided to limit maintenance responses to urgent requests only. Meaning, we will respond to needed repairs like water leaks, your refrigerator or stove not working but, not minor requests like light bulb replacement.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage (miravidaliving.com) that will be updated when there is new information to share.

Thank you for your understanding and full cooperation.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Residents,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep you and our staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • We strongly encourage you to monitor your symptoms. If you have symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat, seek medical attention. Please call your physician or emergency room ahead of time for direction on how to proceed. Self-isolate as required.
  • We strongly encourage consistently using best infection control practices including handwashing with warm water and soap for 20 seconds, covering your sneezes and immediately discarding tissues, covering your cough, etc.
  • We strongly discourage having visitors enter our buildings.
  • We strongly discourage any gatherings of people.
  • All activities and events are canceled.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • At Carmel, we have suspended serving meals in the dining room.
  • Across campus, we have suspended bus transportation.
  • Across campus, we have suspended outpatient therapy services.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage (miravidaliving.com) that will be updated when there is new information to share.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

PREVIOUS MESSAGES TO FAMILIES

Initial Announcement of COVID-19 to Miravida Living Community.

Dear Loved Ones,

I am writing today to give you an update, remind you of communication opportunities and ask for your help. 

We continue implementing guidance from Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and the Winnebago County Health Department.  There are no known cases of COVID-19 at Miravida Living.  Our staff are working together to make sure your loved one is well cared for and supported emotionally and spiritually throughout the day. 

Even with our best efforts, some residents are lonely and miss you very much.  If you are sending messages, that’s great.  If you haven’t, please send one today.  We print your messages and pictures and deliver them to our residents.  You should see their smiles when they receive a note or a picture from a loved one.  We have distributed pictures of great grandchildren, families and family pets.  Consider visiting the message-a-resident page and send a note, joke or picture.

We are working on a way for you to communicate with your loved one using video technology to connect to a tablet furnished to our residents.  Watch for more information on how to do this and a schedule to sign-up for a visit on our website.

One family sent several vases of flowers to the Bethel Home team with a huge thank you note.  A number of people have used the encourage-the-staff link which is also on the website to thank our team for their work.  We are working on ways to recognize the team.  One of our vendors is providing a box lunch for every employee on all shifts on Friday.  Please let me know if you any ideas or sources for little extras for the team and especially, any sources for Easter items for residents, our team and their children.  I will make the calls and our drivers will pick up the items.  Please call the front desk, 235-3454 or send me an email at tbertram@miravidaliving.com.

We are working on securing needed personal protective equipment.  Board members and I have been asking dentists, hair and nail salon owners, and tattoo parlors to consider donating gloves and masks.  We have received 4 cases of gloves and 2 boxes of masks.  Let me know if you have recommendations as to who I might call or if you are inclined to do so, make the call and we will make arrangements to pick up the items.  All donations are tax deductible.

On this note, we have begun to make masks.  We have several residents cutting materials and staff sewing them.  The masks will be washed and set aside to be used as a last resort should we run out of approved masks.  If you are interested in participating in the process or funding materials, please contact Chaplain David Rumbold, at drumbold@miravidaliving.com or 232-5242.

We know this is a difficult time for you.  Without a doubt, your loved ones miss you.  We miss you too.  We miss your friendly smiles, the visits at the front desks and your appreciation for our work.  While the near term will be filled with challenges, beyond that, we are hopeful for better days ahead.

Take good care.

Warmly,

Theresa M. Bertram

Chief Executive Officer

Dear Loved Ones,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep our residents and staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • At this time, families, visitors and volunteers are no longer permitted to enter our buildings.
  • All activities and events which include entertainers or people from outside our community are canceled.
  • Volunteers are such an important part of life at Miravida Living. That said, volunteers are required to comply with our no visitor policy.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • Across campus, we have suspended outpatient therapy services.
  • Across campus, we have suspended bus transportation.

Opportunities for ongoing communications between you and your loved ones is our priority.

We encourage you to call, use video chats and message them. We have established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage that will be updated when there is new information to share. At Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place, a Manager-of-the-Day will be onsite on the weekends to answer the phone and address your questions.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

Dear Loved Ones,

We are aware this is a time of questions with very few answers. I am writing today to let you know what we are doing to keep our residents and staff safe. We are meeting daily and will review our strategies on an ongoing basis.

  • At this time, families, visitors and volunteers are no longer permitted to enter our buildings.
  • All activities and events which include entertainers or people from outside our community are canceled.
  • Volunteers are such an important part of life at Miravida Living. That said, volunteers are required to comply with our no visitor policy.
  • In order to be aware of who is coming into our buildings, we are locking many of the doors that are routinely open including the door between Carmel’s solarium and Bethel Home.
  • Across campus, we have suspended outpatient therapy services.
  • Across campus, we have suspended bus transportation.

Opportunities for ongoing communications between you and your loved ones is our priority.

We encourage you to call, use video chats and message them. We have established a link on our webpage for you to send messages and pictures to your loved ones at Message A Resident. We will print and deliver your messages to them.

There is a message regarding our responses to the Coronavirus on the landing page of the Miravida Living webpage that will be updated when there is new information to share. At Bethel Home, Eden Meadows, Gabriel’s Villa and Elijah’s Place, a Manager-of-the-Day will be onsite on the weekends to answer the phone and address your questions.

Our efforts are informed by Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and the Winnebago County Health Department. In an environment of so many unknowns, we are making a best effort to keep our residents and staff safe.

Thank you for your understanding.

Sincerely,

Theresa M. Bertram

Chief Executive Officer

LET US PRAY

Lord, when embraced by your love let us rest in you a moment longer, when surrounded by the bounty you have provided may we also notice the comfort and reassurance the abundance Provides. In those moments we feel the loss of connection or support or the pain of heartache let us welcome these feelings as well. Let us take notice of their cause and open ourselves to what that awareness calls up from us. This day and all that you have filled it with are gifts from you. Let us be present to them and truly know your love, feel your forgiveness and live our hope that is in you. Amen.

RESOURCES

Below are a few of the resources we are monitoring as we gather information and prepare. Please consider using these as trustworthy resources and join us in learning more.

STAY IN TOUCH

As this difficult season is upon us, we are encouraging you to be innovative in staying in touch. Contact us to set-up a video call, reach out with some extra phone calls… or consider messaging your loved one through our website below – don’t forget you can upload a photo too! We will be doing mail-calls daily and would love to delivery your message!